ce99 Privacy Policy

1. Introduction & Scope

ce99 is a trusted online casino and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the ce99 website, mobile version, and all related services.

When you register on ce99, use any service, or contact us, you are considered to have accepted the terms described in this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

We are committed to never selling your personal information to third parties. Any use of your data will be limited strictly to the purposes stated in this Policy.

2. Information We Collect

ce99 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services, you provide the following information yourself:

• Full name
• Date of birth (for age verification — for users aged 21+ only)
• Email address
• Mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket — for transaction processing only)
• Documents required for identity verification (such as a national identity card)

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser information and operating system
• Activity logs on the site (pages visited, time, clicks)
• Cookie and session data
• Referral source (how you arrived at the site)

2.3 Transaction-Related Information

A record of every deposit, withdrawal, and bet you make is stored. This includes the time, amount, and method of each transaction (bKash, Nagad, Rocket, or bank transfer).

3. Purposes of Data Use

ce99 uses collected information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Identity and age verification: To ensure services are provided only to individuals aged 21 or older.
• Customer support: To resolve your questions, complaints, and requests.
• Security and fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
• Platform improvement: To review user experience and raise service quality.
• Responsible gaming: To identify unusual gaming behavior and provide appropriate assistance.
• Legal compliance: To comply with applicable laws and regulations.

4. Data Disclosure & Third Parties

ce99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in a limited manner in the following circumstances:

4.1 Service Providers

Only the information necessary to carry out their designated functions is shared with payment gateways (such as bKash, Nagad, Rocket, or banking partners), identity verification agencies, and technology infrastructure providers. All such providers are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from an investigating authority, or applicable law. In such cases, you will be notified in advance where possible, unless prohibited by law.

4.3 Business Restructuring

If a merger, acquisition, or business restructuring occurs, user data may be transferred. In such cases, users will be notified in advance and this Privacy Policy will continue to apply.

7. Data Retention Period

ce99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active accounts: All information will be retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction records may be retained for a specified period in accordance with legal and financial regulations.
• Cookie data: Depending on the cookie, data is deleted when the browser session ends or after a set period.

After the designated period, data is securely deleted or anonymized.

8. User Rights

As a ce99 user, you have the following rights over your own information:

8.1 Right of Access

You may request at any time to know what information ce99 holds about you. We are obliged to provide that information within a reasonable time.

8.2 Right of Rectification

If your information contains an error or has become outdated, you may request a correction. This request can be submitted through the support team.

8.3 Right of Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained to meet legal obligations or legitimate claims.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Please notify ce99 of such an objection in writing.

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, any processing carried out before the withdrawal remains valid.

9. Privacy of Minors

ce99's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account creation and is also confirmed during subsequent identity verification processes.

If evidence is found that a minor's information has been collected in any way, the account will be suspended immediately and the relevant information will be deleted.

10. Policy Changes & Notifications

This Privacy Policy may be updated over time. For any significant changes, ce99 will send advance notice to the registered email address or publish an announcement on the website.

Continued use of the site after a change takes effect will be considered acceptance of the updated policy. For this reason, you are advised to visit this page regularly. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.

11. International Data Transfers

ce99 primarily operates in Bangladesh and the Asian region. However, for technical infrastructure purposes, data may be stored or processed in other countries. In such cases, we ensure that adequate data protection measures are in place in the destination country and that the transfer is consistent with this Policy.